I was just looking up ComCast Cares, the Twitter account of Frank Eliason, ComCast's Director of Digital Care, when I came across this wonderful Flash animation on his personal blog. It's an interactive presentation on the need for companies to monitor online chatter and respond to it in a timely fashion. The presentation was done by VizEdu.com. While you're there also check out their animations on social bookmarking, companies that use Twitter, and Lifestreaming - all concepts that pertain to class. Kind of like an interactive Flash version of the Common Craft Show.