The Internet & Social Networks: A museum of personal mistakes?

I came across this excellent video via the OpinionWatch blog. It's an hour long documentary on reputation management and personal branding in a hyper-connected world. The documentary is in French (hey, a good time to practice those French skills!) and was produced by 13ème Rue, a NBC Universal Global Networks channel.

The first part of the video focuses on the problems the net poses for public figures and celebrities who see their every move captured on video or in pictures and broadcast in near real-time to the whole world. When those moves include off-the-record remarks, revealing personal pictures, and troublesome video, the Net's promise of increased transparency suddenly turns into a grave danger to a person's reputation as illustrated by numerous examples. Any carelessly spoken word or inadvertent gesture has the potential to become a lasting liability. In the case of politicians, video that captures these "personal glitches" becomes a campaign weapon, used and released by enemies at an opportune moment.

Instead of 15 minutes of fame, the Internet now offers 15 minutes of shame to people who have to watch their mistakes broadcast to hundreds if not thousands (or sometimes even millions) of people. The documentary does a nice job showing how our digital footprint creates our personal brand and why this brand may need to be carefully watched and managed. It also introduces a powerful new idea with regards to social networks: that of the "droit à l'oubli" - the right to oblivion, or more specifically, the right to erasure of data. According to the documentary, our current society ignores that right by following people both in space (through videotaping) and in time (through social networks). Our lives are constantly recorded digitally and then shared online where the pictures and video may live on indefinitely. Hence the idea proposed at the end of the documentary: that the Internet has become a museum of human mistakes.

So what to do about all this? The documentary suggests that we need to set boundaries but stops short of offering a viable solution. Are there any?

Avoiding the Google Netherworld

The fact that Google has an excellent memory and that it rarely forgets big bloopers or faux pas, shouldn't come as a surprise to anyone in this class. After all, we've already examined plenty of examples of "Google Wrath": Vincent Ferrari and his attempt at canceling his AOL account, Jeff Jarvis and his DellHell blog post, the ComCast technician falling asleep on a customer's couch, etc. Today's example of a PR pitch turned ugly (thanks to Dr. Russell's WOM class blog for bringing this to my attention) and of a CEO's fears of entering the Google netherworld as a consequence, is another great reminder of the power of Google. What's particularly interesting in this case is the fact that a Google search of the name of the PR firm tied to the pitch, already returns Odden's blog post among the first 10 search results - regardless of what their true intentions were. And that's a big problem for their online reputation! Especially when considering that Google ranks among the top three news sources opinion leaders rely on most for obtaining information on companies (according to the 2008 Edelman Trust Barometer results).